Hello all, I'm very new to RT, and after shifting around permissions on groups and queues for a few hours, I'm ready to ask for some help.. btw, documentation seems very widespread and unfocused, unless I'm looking in the wrong places.
Basically, let's say I have 2 groups w/ a queue each... Helpdesk with a "Helpdesk queue" and Corp. Support with a "Corp. Support" queue. I don't want them to see each other's queues. However, I would like them to be able to forward tickets on to the other's queues. What permissions would I need to set up to make this happen? I've got it most of the way, to where it actually works, but when I forward a ticket, at the top in the yellow status bar it says permission was denied.. though the ticket still seems to transfer.
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