thanks for the speedy reply. That's actually how I have it set now, and it works, but like I said, at the top it gives a faulty "permission denied".
This is set on the Corp. Support queue for permissions for the "Helpdesk" queue, and the error above occurs when someone in the helpdesk group moves a ticket to the Corp. Support queue. Is there something somewhere else I need to set? when root moves a ticket, no permission denied errors are displayed. On Fri, Apr 23, 2010 at 12:10 PM, Jerrad Pierce < [email protected]> wrote: > On Fri, Apr 23, 2010 at 12:06, Chris Hall <[email protected]> wrote: > > Hello all, > > > > I'm very new to RT, and after shifting around permissions on groups and > > queues for a few hours, I'm ready to ask for some help.. btw, > documentation > > seems very widespread and unfocused, unless I'm looking in the wrong > places. > Read the book. It's the best place to get a grasp of the fundamentals. > The wiki, POD and list archives tend to be for more esoteric issues > and customization. > > > Basically, let's say I have 2 groups w/ a queue each... Helpdesk with a > > "Helpdesk queue" and Corp. Support with a "Corp. Support" queue. I don't > > want them to see each other's queues. However, I would like them to be > able > > to forward tickets on to the other's queues. What permissions would I > need > > to set up to make this happen? I've got it most of the way, to where it > > actually works, but when I forward a ticket, at the top in the yellow > status > > bar it says permission was denied.. though the ticket still seems to > > transfer. > SeeQueue but not ShowTicket. > > Although forward is not really the correct term here, one moves ticets > between queues. >
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