On Tue, May 11, 2010 at 3:21 PM, Ruslan Zakirov <[email protected]> wrote: > Mauricio, > > Without logs and additional info we can not help you. > Sorry for that. I sent a test email,
From: Mauricio Tavares <[email protected]> To: [email protected] Date: Wed, May 12, 2010 at 3:28 PM Subject: A Test Here is the output of the RT log file for that ticket: [Wed May 12 19:28:41 2010] [debug]: Converting 'ISO-8859-1' to 'utf-8' for text/plain - A Test (/usr/share/request-tracker3.6/lib/RT/I18N.pm:240) [Wed May 12 19:28:41 2010] [debug]: About to think about scrips for transaction #21919 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:167) [Wed May 12 19:28:41 2010] [debug]: About to think about scrips for transaction #21920 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:167) [Wed May 12 19:28:41 2010] [debug]: About to think about scrips for transaction #21921 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:167) [Wed May 12 19:28:41 2010] [debug]: About to think about scrips for transaction #21922 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:167) [Wed May 12 19:28:41 2010] [debug]: About to think about scrips for transaction #21923 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:167) [Wed May 12 19:28:41 2010] [debug]: About to prepare scrips for transaction #21923 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:171) [Wed May 12 19:28:41 2010] [debug]: Found 5 scrips (/usr/share/request-tracker3.6/lib/RT/Scrips_Overlay.pm:365) [Wed May 12 19:28:42 2010] [debug]: About to commit scrips for transaction #21923 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:180) [Wed May 12 19:28:42 2010] [info]: <[email protected]> #1186/21923 - Scrip 3 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266) [Wed May 12 19:28:42 2010] [info]: <[email protected]> sent To: [email protected] (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:297) [Wed May 12 19:28:42 2010] [debug]: About to think about scrips for transaction #21924 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:167) [Wed May 12 19:28:42 2010] [info]: <[email protected]> #1186/21923 - Scrip 4 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266) [Wed May 12 19:28:42 2010] [info]: <[email protected]> sent Bcc: [email protected], [email protected], [email protected], [email protected], [email protected] (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:297) [Wed May 12 19:28:42 2010] [debug]: About to think about scrips for transaction #21925 (/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:167) [Wed May 12 19:28:42 2010] [info]: <[email protected]> #1186/21923 - Scrip 16 Notify Cc when ticket is created (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266) [Wed May 12 19:28:42 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278) [Wed May 12 19:28:42 2010] [info]: Ticket 1186 created in queue 'Support' by [email protected] (/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:756) I believe the line that is telling me the To: field is not being populated is [Wed May 12 19:28:42 2010] [info]: <[email protected]> No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278) Does this help any? > On Tue, May 11, 2010 at 6:25 PM, Mauricio Tavares <[email protected]> wrote: >> For some reason messages/tickets sent by RT have no To: Fields, only >> Reply-To:. Why would it be doing that? Looking into SendEmail.pm, >> >> sub To { >> my $self = shift; >> return ($self->_AddressesFromHeader('To')); >> } >> >> it makes me think the To: field in the head object was not >> extracted/populated. Am I on the right track or just idling aimlessly? >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
