On Tue, 18 May 2010 16:58:18 -0400, "Mauricio Tavares" <[email protected]> said: > Now, [email protected] is a member of the support group, so it > should receive this email. But, as you can see from above, there is no > To: field.
If [email protected] is set up as an AdminCC watcher on the queue, then I believe they will be bcc'ed in an email separate from what is sent to Requestors, so the email they get will not have a To: field set. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
