On Fri, May 14, 2010 at 6:24 PM, Ruslan Zakirov <[email protected]> wrote: > Hello, > > I believe you should become more familiar with NotifyActor option. > I apologize but I am still confused. From what I read http://wiki.bestpractical.com/view/EmailInterface, I thought NotifyActor was just there to select whether the person who replied to the ticket gets a copy of this reply or not. Here is my test email, which I sent from my gmail account, after being passed through RT:
Subject: [domain support #1186] A Test From: "Mauricio Tavares" <[email protected]> Date: Wed, 12 May 2010 15:28:42 -0400 Return-Path: <[email protected]> Delivered-To: [email protected] Reply-To: [email protected] In-Reply-To: <[email protected]> References: <[email protected]> <[email protected]> Message-ID: <[email protected]> Precedence: bulk X-RT-Loop-Prevention: domain support RT-Ticket: domain support #1186 Managed-by: RT 3.6.7 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 The System is Down Now, [email protected] is a member of the support group, so it should receive this email. But, as you can see from above, there is no To: field. > On Sat, May 15, 2010 at 1:34 AM, Mauricio Tavares <[email protected]> wrote: >> On Tue, May 11, 2010 at 3:21 PM, Ruslan Zakirov <[email protected]> >> wrote: >>> Mauricio, >>> >>> Without logs and additional info we can not help you. >>> >> Sorry for that. I sent a test email, >> > > -- > Best regards, Ruslan. > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
