Oriol, Don't get caught up in the term "Unprivileged". You can have ALL your users as "Privileged" and not give them any rights and have the same thing. I suspect what you will need to do is make all your Users "Privileged" and create a couple "User-defined" groups with very limited rights and use those groups for this purpose.
Kenn LBNL 2010/5/25 Oriol Martí <[email protected]> > Hello, > to make privileged the users it can be a solution, but when I'm login with > a privileged user the interface is very different, and for me is more > interesting the unprivileged user. > The users create tickets by the webui, no by mail. > > Somebody knows how can I have the unprivileged webui to a privileged user? > > THX! > > On 21/05/10 14:39, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: > > Only idea so far is: make them priviledged, and grant them only needed > rights to specific queues. > > Another idea: how do they create ticket? Webui or mail? If mail you could > some magic on mailer level?! > > ----- Originalnachricht ----- > Von: [email protected] > <[email protected]><[email protected]> > An: [email protected] > <[email protected]><[email protected]> > Gesendet: Fri May 21 12:47:51 2010 > Betreff: [rt-users] Different rights in queues for different > unprivilegedusers > > Hello, > I want to create some unprivileged users and get rights for create > ticket to everyone to different queues. If I have two unprivileged > users: user1 and user2, and two queues: queue1 and queue2, I would like > that user1 can only create tickets on queue1 and user2 con only create > tickets on queue2. > I have seen that when I configure the rights for a queue, I can > configure the rights for all the unprivileged users, but not for one of > them. > I think that the best think to do that is to add an unprivileged user to > a group and assign the rights to the group, but I can't add unprivileged > users to a group. > > Somebody can help me? > > I'm using RT version 3.6.3 > > Best regards > > -- > ...................................................................... > __ > / / Oriol Martí i Bonvehí > C E / S / C A Departament de Sistemes i Xarxes > /_/ Centre de Supercomputació de Catalunya > > Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona > T. 93 205 6464 (ext. 505) · F. 93 205 6979 · [email protected] > ...................................................................... > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann > (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian > Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, > Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich > haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg, > Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne > > > > -- > ...................................................................... > __ > / / Oriol Martí i Bonvehí > C E / S / C A Departament de Sistemes i Xarxes > /_/ Centre de Supercomputació de Catalunya > > Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona > T. 93 205 6464 (ext. 505) · F. 93 205 6979 · [email protected] > ...................................................................... > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
