Hello,
to make privileged the users it can be a solution, but when I'm login
with a privileged user the interface is very different, and for me is
more interesting the unprivileged user.
The users create tickets by the webui, no by mail.
Somebody knows how can I have the unprivileged webui to a privileged user?
THX!
On 21/05/10 14:39, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
Only idea so far is: make them priviledged, and grant them only needed
rights to specific queues.
Another idea: how do they create ticket? Webui or mail? If mail you
could some magic on mailer level?!
----- Originalnachricht -----
Von: [email protected]
<[email protected]>
An: [email protected] <[email protected]>
Gesendet: Fri May 21 12:47:51 2010
Betreff: [rt-users] Different rights in queues for different
unprivilegedusers
Hello,
I want to create some unprivileged users and get rights for create
ticket to everyone to different queues. If I have two unprivileged
users: user1 and user2, and two queues: queue1 and queue2, I would like
that user1 can only create tickets on queue1 and user2 con only create
tickets on queue2.
I have seen that when I configure the rights for a queue, I can
configure the rights for all the unprivileged users, but not for one of
them.
I think that the best think to do that is to add an unprivileged user to
a group and assign the rights to the group, but I can't add unprivileged
users to a group.
Somebody can help me?
I'm using RT version 3.6.3
Best regards
--
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/ / Oriol Martí i Bonvehí
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputació de Catalunya
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T. 93 205 6464 (ext. 505) · F. 93 205 6979 · [email protected]
......................................................................
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......................................................................
__
/ / Oriol Martí i Bonvehí
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputació de Catalunya
Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. 93 205 6464 (ext. 505) · F. 93 205 6979 · [email protected]
......................................................................
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
