Juan,

I believe that is correct behavior - Have you set the TZ in RT_Siteconfig?

Example:
Set($Timezone , 'America/Anchorage')


Regards,

Jason Maderios


From: Juan N. DLC 
Sent: Thursday, June 03, 2010 5:48 AM
To: RT-Users@lists.bestpractical.com 
Subject: Re: [rt-users] RT email time


Jason,

I have my system setup like it should for my area, even installed webmin to set 
the system clock and the hardware clock the same to see if that works and 
nothing. The problem is MySQL that is using UTC time instead AST like I want to.

But thanks for the information you posted.


On Wed, Jun 2, 2010 at 10:02 PM, Juan N. DLC <juann....@gmail.com> wrote:

  Jason,

  Thank you for the input I will try this and give update later. 



  On Wed, Jun 2, 2010 at 5:07 PM, Jason Maderios <jmader...@kpu.net> wrote:

    Juan,

    Time is a pain - Generally I do the following and it works well.

    1.  Set system clock to UTC
    2.  Set the correct timezone in the OS 
    3.  Setup and run ntpd
    4.  Set the default Timezone according to RT Docs.

    In CentOS / RH world this is accomplished by running the setup utility. 

    Ubuuntu search led me to : https://help.ubuntu.com/community/UbuntuTime

    I scanned the doc and it covers steps 1 to 3.

    Regards,

    Jason Maderios



    From: Juan N. DLC 
    Sent: Wednesday, June 02, 2010 12:39 PM
    To: RT-Users@lists.bestpractical.com 
    Subject: Re: [rt-users] RT email time


    I'm using postfix from box and relay with domain ms-exchange server.

    i did a sendmail test to my email and checked the Internet headers from 
email:

    for <jc...@xxx.com>; Wed, 2 Jun 2010 18:30:53 -0400
    Received: by SRTHR31.xxx.com (Postfix, from userid 1001)
        id D227D48318; Thu,  3 Jun 2010 00:35:50 +0400 (AST)
    subject: time test
    Message-Id: <20100602203550.d227d48...@srthr31.xxx.com>
    Date: Thu,  3 Jun 2010 00:35:45 +0400 (AST)
    From: we...@xxx.com (weoms)
    To: undisclosed-recipients:;
    Return-Path: we...@xxx.com
    X-OriginalArrivalTime: 02 Jun 2010 20:35:56.0000 (UTC) 
FILETIME=[33A39E00:01CB0293]



    On Wed, Jun 2, 2010 at 4:27 PM, Stefan Hornburg (Racke) <ra...@linuxia.de> 
wrote:

      On 06/02/2010 10:17 PM, Juan N. DLC wrote:

        Racke,

        we...@srthr31:~$ /bin/date +%Z
        AST




      That should be the correct timezone for Puerto Rico (GMT - 4). Do you 
have the
      same problem sending email for the command line (e.g. with mail from 
bds-mailx
      package)? Which email server are you using? 


      Regards
             Racke

      -- 
      LinuXia Systems => http://www.linuxia.de/
      Expert Interchange Consulting and System Administration
      ICDEVGROUP => http://www.icdevgroup.org/
      Interchange Development Team


      Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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    Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
    Buy a copy at http://rtbook.bestpractical.com


    Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
    Buy a copy at http://rtbook.bestpractical.com







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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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