Yes, I do have the TZ configured in my RT_SiteConfig.pm # Time Zone: Set($Timezone , 'America/Puerto_Rico');
LIke I said, the GUI time is working fine, the problem is MySQL, when creating a ticket it set the Creation Time 4 hours after the real time. On Thu, Jun 3, 2010 at 11:10 AM, Jason Maderios <[email protected]> wrote: > Juan, > > I believe that is correct behavior - Have you set the TZ in RT_Siteconfig? > > Example: > Set($Timezone , 'America/Anchorage') > > Regards, > > Jason Maderios > > *From:* Juan N. DLC <[email protected]> > *Sent:* Thursday, June 03, 2010 5:48 AM > *To:* [email protected] > *Subject:* Re: [rt-users] RT email time > > Jason, > > I have my system setup like it should for my area, even installed webmin to > set the system clock and the hardware clock the same to see if that works > and nothing. The problem is MySQL that is using UTC time instead AST like I > want to. > > But thanks for the information you posted. > > On Wed, Jun 2, 2010 at 10:02 PM, Juan N. DLC <[email protected]> wrote: > >> Jason, >> >> Thank you for the input I will try this and give update later. >> >> >> On Wed, Jun 2, 2010 at 5:07 PM, Jason Maderios <[email protected]> wrote: >> >>> Juan, >>> >>> Time is a pain - Generally I do the following and it works well. >>> >>> 1. Set system clock to UTC >>> 2. Set the correct timezone in the OS >>> 3. Setup and run ntpd >>> 4. Set the default Timezone according to RT Docs. >>> >>> In CentOS / RH world this is accomplished by running the setup utility. >>> >>> Ubuuntu search led me to : https://help.ubuntu.com/community/UbuntuTime >>> >>> I scanned the doc and it covers steps 1 to 3. >>> >>> Regards, >>> >>> Jason Maderios >>> >>> >>> *From:* Juan N. DLC <[email protected]> >>> *Sent:* Wednesday, June 02, 2010 12:39 PM >>> *To:* [email protected] >>> *Subject:* Re: [rt-users] RT email time >>> >>> I'm using postfix from box and relay with domain ms-exchange server. >>> >>> i did a sendmail test to my email and checked the Internet headers from >>> email: >>> >>> for <[email protected]>; *Wed, 2 Jun 2010 18:30:53 -0400* >>> Received: by SRTHR31.xxx.com (Postfix, from userid 1001) >>> id D227D48318; *Thu, 3 Jun 2010 00:35:50 +0400 (AST)* >>> subject: time test >>> Message-Id: <[email protected]> >>> Date: Thu, 3 Jun 2010 00:35:45 +0400 (AST) >>> From: [email protected] (weoms) >>> To: undisclosed-recipients:; >>> Return-Path: [email protected] >>> X-OriginalArrivalTime: 02 Jun 2010 20:35:56.0000 (UTC) >>> FILETIME=[33A39E00:01CB0293] >>> >>> >>> On Wed, Jun 2, 2010 at 4:27 PM, Stefan Hornburg (Racke) < >>> [email protected]> wrote: >>> >>>> On 06/02/2010 10:17 PM, Juan N. DLC wrote: >>>> >>>>> Racke, >>>>> >>>>> we...@srthr31:~$ /bin/date +%Z >>>>> AST >>>>> >>>>> >>>> That should be the correct timezone for Puerto Rico (GMT - 4). Do you >>>> have the >>>> same problem sending email for the command line (e.g. with mail from >>>> bds-mailx >>>> package)? Which email server are you using? >>>> >>>> >>>> Regards >>>> Racke >>>> >>>> -- >>>> LinuXia Systems => http://www.linuxia.de/ >>>> Expert Interchange Consulting and System Administration >>>> ICDEVGROUP => http://www.icdevgroup.org/ >>>> Interchange Development Team >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> ------------------------------ >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> > ------------------------------ > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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