I have a global scrip Condition: User defined Action: Notify All
I have this in my custom condition: return (($self->TransactionObj->Type eq "Correspond") && ($self->TicketObj->QueueObj->Name ne "Q1")); return (($self->TransactionObj->Type eq "Correspond") && ($self->TicketObj->QueueObj->Name ne "Q2")); return (($self->TransactionObj->Type eq "Correspond") && ($self->TicketObj->QueueObj->Name ne "Q3")); Scrip is not executed when the queue is Q1, however it is executed when the queue is either Q2 or Q3. I think I need to somehow combine the logic but i am not much of a perl guy. Any help is appreciated. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
