Re: [rt-users] How do I exclude a global scrip for specific queues

[Björn Schulz]

Hi,

try this http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips

I think it should do what you like...

best
 björn

Am 15.06.10 23:31, schrieb slamp slamp:

On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp<slack...@gmail.com>  wrote:

I have a global scrip

Condition: User defined
Action: Notify All

I have this in my custom condition:

return (($self->TransactionObj->Type eq "Correspond")&&
($self->TicketObj->QueueObj->Name ne "Q1"));
return (($self->TransactionObj->Type eq "Correspond")&&
($self->TicketObj->QueueObj->Name ne "Q2"));
return (($self->TransactionObj->Type eq "Correspond")&&
($self->TicketObj->QueueObj->Name ne "Q3"));

Scrip is not executed when the queue is Q1, however it is executed
when the queue is either Q2 or Q3. I think I need to somehow combine
the logic but i am not much of a perl guy.

Any help is appreciated.

Would something like this work?

return (($self->TransactionObj->Type eq "Correspond")&&
(($self->TicketObj->QueueObj->Name ne "Q1") ||
($self->TicketObj->QueueObj->Name ne "Q2") ||
($self->TicketObj->QueueObj->Name ne "Q3")));

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