Scrips are stored in the database backend and are automatically available to the upgraded RT software.
Cheers, Ken On Wed, Jun 16, 2010 at 09:24:23AM -0400, slamp slamp wrote: > Thank you for the suggestion. I would use that if it was part of RT > itself however it would just be a pain to keep RT updated while > keeping the patch working. > > 2010/6/16 Bj?rn Schulz <[email protected]>: > > Hi, > > > > try this http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips > > > > I think it should do what you like... > > > > best > > ?bj?rn > > > > Am 15.06.10 23:31, schrieb slamp slamp: > >> > >> On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp<[email protected]> ?wrote: > >>> > >>> I have a global scrip > >>> > >>> Condition: User defined > >>> Action: Notify All > >>> > >>> I have this in my custom condition: > >>> > >>> return (($self->TransactionObj->Type eq "Correspond")&& > >>> ($self->TicketObj->QueueObj->Name ne "Q1")); > >>> return (($self->TransactionObj->Type eq "Correspond")&& > >>> ($self->TicketObj->QueueObj->Name ne "Q2")); > >>> return (($self->TransactionObj->Type eq "Correspond")&& > >>> ($self->TicketObj->QueueObj->Name ne "Q3")); > >>> > >>> Scrip is not executed when the queue is Q1, however it is executed > >>> when the queue is either Q2 or Q3. I think I need to somehow combine > >>> the logic but i am not much of a perl guy. > >>> > >>> Any help is appreciated. > >>> > >> > >> Would something like this work? > >> > >> return (($self->TransactionObj->Type eq "Correspond")&& > >> (($self->TicketObj->QueueObj->Name ne "Q1") || > >> ($self->TicketObj->QueueObj->Name ne "Q2") || > >> ($self->TicketObj->QueueObj->Name ne "Q3"))); > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
