Jim, You DO have CommandByMail installed, yes?
Kenn LBNL On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling <[email protected]>wrote: > Hi, > > I found that when using email to create a ticket, unless it is sent in > plain text the CF fields are not parsed correctly. > > Hope this helps, Jim > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of nordik24 > Sent: 15 June 2010 13:12 > To: [email protected] > Subject: [rt-users] create ticket via email > > > > hi > > im able to create a ticket by sending an email but i dont know how to > fill the other fields apart from "Subject". I have 4 custom fields that > i want to fill when i send the mail > > i use a php form to send the mails and i tried to put the custom field > in the header to see if it works by typing "CF.{<custom field > name>}=<value>" but nothing happens > > i hope someone knows how to do it > > > -- > View this message in context: > http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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