Hi, I found that when using email to create a ticket, unless it is sent in plain text the CF fields are not parsed correctly.
Hope this helps, Jim -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of nordik24 Sent: 15 June 2010 13:12 To: [email protected] Subject: [rt-users] create ticket via email hi im able to create a ticket by sending an email but i dont know how to fill the other fields apart from "Subject". I have 4 custom fields that i want to fill when i send the mail i use a php form to send the mails and i tried to put the custom field in the header to see if it works by typing "CF.{<custom field name>}=<value>" but nothing happens i hope someone knows how to do it -- View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
