i use rt 3.8 so it is there by default but i havent configured it, maybe thats whats missing if i get it to work with the extension:CommandByMail how should i type so that my custom fields are filled correctly ??
Kenneth Crocker wrote: > > Jim, > > You DO have CommandByMail installed, yes? > > Kenn > LBNL > > On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling > <[email protected]>wrote: > >> Hi, >> >> I found that when using email to create a ticket, unless it is sent in >> plain text the CF fields are not parsed correctly. >> >> Hope this helps, Jim >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of nordik24 >> Sent: 15 June 2010 13:12 >> To: [email protected] >> Subject: [rt-users] create ticket via email >> >> >> >> hi >> >> im able to create a ticket by sending an email but i dont know how to >> fill the other fields apart from "Subject". I have 4 custom fields that >> i want to fill when i send the mail >> >> i use a php form to send the mails and i tried to put the custom field >> in the header to see if it works by typing "CF.{<custom field >> name>}=<value>" but nothing happens >> >> i hope someone knows how to do it >> >> >> -- >> View this message in context: >> http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy >> a copy at http://rtbook.bestpractical.com >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
