On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote: > I want to display some basic HTML tag (like table) on ticket body on page > /Ticket/Display.html. Where can I configure to enable it? or mod some code > to do it? >
you have to change the file share/html/Ticket/Display.html. but first: - see if the place where you wan't to add code correspond to one of the callbacks defined in this file. If yes, use this callback as described here: http://wiki.bestpractical.com/view/CustomizingWithCallbacks - if there is no usefull callback, copy this file to local/html/Ticket/ and modify it then you need to clear the mason cache (rm -rf var/mason_data/obj) and restart your webserver to see your changes. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
