Problem solved. I don't know why but after change Set($PreferRichText, 1); to Set($PreferRichText, true); then restart apache, HTML just showed up.
2010/6/23 Trần Trọng Tấn <[email protected]> > I'm using RT ver 3.8.8 and it's lastest. > Here my config file: > > Set($WebBaseURL , "http://sup.xxxx.net";); > Set($WebPath , ""); > Set($rtname, "noc.xxxx.vn"); > Set($DatabasePassword , "xxxxxx"); > > Set($OwnerEmail, "xxxxxxxt"); > > Set($MailCommand, 'smtp'); > Set($SMTPServer, 'localhost'); > Set($SMTPFrom, '[email protected]'); > Set($CorrespondAddress, '[email protected]'); > Set($CommentAddress, '[email protected]'); > > Set($PreferRichText, 1); > Set($TrustHTMLAttachments, 1); > > Set($RTAddressRegexp, '^([email protected])$'); > Set($HomePageRefreshInterval, 120); > Set($MaxInlineBody, 512000); > > Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::ToggleSuperUser > RT::Extension::MergeUsers RT::Extension::ResetPassword)); > > require > "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm"; > Set($AutoCreateNonExternalUsers, 1); > 1; > > > > I still can't see any HTML tables on Ticket/Display.html. Did I get wrong > somewhere? > > On Wed, Jun 23, 2010 at 10:08 AM, Kevin Falcone <[email protected] > > wrote: > >> On Tue, Jun 22, 2010 at 04:43:49PM +0200, Emmanuel Lacour wrote: >> > On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote: >> > > I want to display some basic HTML tag (like table) on ticket body on >> page >> > > /Ticket/Display.html. Where can I configure to enable it? or mod some >> code >> > > to do it? >> > > >> > >> > you have to change the file share/html/Ticket/Display.html. >> > >> > but first: >> > >> > - see if the place where you wan't to add code correspond to one of the >> > callbacks defined in this file. If yes, use this callback as described >> > here: http://wiki.bestpractical.com/view/CustomizingWithCallbacks >> > - if there is no usefull callback, copy this file to local/html/Ticket/ >> > and modify it >> > >> > then you need to clear the mason cache (rm -rf var/mason_data/obj) and >> > restart your webserver to see your changes. >> >> Actually, if all you want to do is allow HTML tables sent in email to >> RT to show up on Ticket/Display.html you can tell RT to do that using >> $PreferRichText in the config. You need a very recent RT release for >> the table scrubber restrictions to be relaxes to work with the code >> excel/word generate. >> >> -kevin >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
