For every ticket action from a privileged user, we're getting two email messages. One is the comment, the other is the meta-transaction information (when a ticket is given to a user, and such.) My manager has asked if there is a way to trim that back to only the correspondence messages to lower the chatter in his mailbox. Anyone know if there is a scrip I need to modify to get the desired behaviour?
-- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com