On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote: > For every ticket action from a privileged user, we're getting two email > messages. One is the comment, the other is the meta-transaction information > (when a ticket is given to a user, and such.) My manager has asked if there > is a way to trim that back to only the correspondence messages to lower the > chatter in his mailbox. Anyone know if there is a scrip I need to modify to > get the desired behaviour?
Sounds like you defined an On Transaction Notify AdminCcs with template Transaction Scrip. If you look at the message id of the email you don't want, it contains a scrip-id in the second to last part of the left hand side. -kevin
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