On 7/8/10 11:40 AM, "Kevin Falcone" <[email protected]> wrote: > On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote: >> For every ticket action from a privileged user, we're getting two email >> messages. One is the comment, the other is the meta-transaction information >> (when a ticket is given to a user, and such.) My manager has asked if there >> is a way to trim that back to only the correspondence messages to lower the >> chatter in his mailbox. Anyone know if there is a scrip I need to modify to >> get the desired behaviour? > > Sounds like you defined an On Transaction Notify AdminCcs with > template Transaction Scrip. > > If you look at the message id of the email you don't want, it contains > a scrip-id in the second to last part of the left hand side. > > -kevin
Thanks for the tip. This helped me figure out what the cause was. We had On Owner Change, Notify Owner enabled. After removing that, it behaves how we want :) -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
