On Mon, Jul 19, 2010 at 09:04:26AM -0700, Gene LeDuc wrote: > On 7/19/2010 4:21 AM, Jim Tambling wrote: >> Hi list, >> How would I dosomething like this in RT? I want it to apply to all >> queues/tickets. >> When due date = today, make priority = 0 >> Many thanks, Jim > > Hi Jim, > > As far as I know, RT is event driven so it wouldn't be able to do this on > its own. It should be a fairly simple matter to do this with a cron job > and custom perl script, however. > > Regards, > Gene >
This seems tailor-made for rt-crontool. It should be in your RT bin directory, "rt-crontool --help" should get you started. Cheers, Ken Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
