Thanks to you both. Rt-crontool is just what it needed. Regards, Jim
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Marshall Sent: 19 July 2010 17:42 To: Gene LeDuc Cc: [email protected] Subject: Re: [rt-users] Possible? On Mon, Jul 19, 2010 at 09:04:26AM -0700, Gene LeDuc wrote: > On 7/19/2010 4:21 AM, Jim Tambling wrote: >> Hi list, >> How would I dosomething like this in RT? I want it to apply to all >> queues/tickets. When due date = today, make priority = 0 >> Many thanks, Jim > > Hi Jim, > > As far as I know, RT is event driven so it wouldn't be able to do this > on > its own. It should be a fairly simple matter to do this with a cron job > and custom perl script, however. > > Regards, > Gene > This seems tailor-made for rt-crontool. It should be in your RT bin directory, "rt-crontool --help" should get you started. Cheers, Ken Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Data Tote Ltd. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Data Tote Ltd. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
