Il 02/08/2010 19:26, Kenneth Crocker ha scritto: > If I understand you correctly, you want to be able to create a > "DependsOn" link/ticket in another Queue from the L1 Queue?
Thank you for your reply. I'm already able to manually create linked ticket from one queue to another, the problem is that I cannot copy the CF values from one to the other one: the only way to have this behaviour is to create the dependency in the same queue. My goal is to do this in a semi automatic way. I need to be able to create a new ticket, in the Queue L2, with the same custom fields taken from a ticket from L1 Queue and with a relation of dependency. Perfect would be to let the user who manage in L1 the ticket to add a comment or a message in the new ticket, but I could manage the passage in other ways (maybe taking the last message or comment from the L1 ticket. I hope this have clarified the situation. cheers -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
