Andrea, Will there ever be a time you create a "DependsOn" ticket that you do *NOT*want to be in L2 Queue?
Kenn On Mon, Aug 2, 2010 at 1:15 PM, Andrea Perotti <apero...@cutaway.it> wrote: > Il 02/08/2010 19:26, Kenneth Crocker ha scritto: > > If I understand you correctly, you want to be able to create a > > "DependsOn" link/ticket in another Queue from the L1 Queue? > > Thank you for your reply. > > I'm already able to manually create linked ticket from one queue to > another, the problem is that I cannot copy the CF values from one to the > other one: the only way to have this behaviour is to create the > dependency in the same queue. > > My goal is to do this in a semi automatic way. > > I need to be able to create a new ticket, in the Queue L2, with the same > custom fields taken from a ticket from L1 Queue and with a relation of > dependency. Perfect would be to let the user who manage in L1 the ticket > to add a comment or a message in the new ticket, but I could manage the > passage in other ways (maybe taking the last message or comment from the > L1 ticket. > > I hope this have clarified the situation. > > > cheers > > -- > Andrea Perotti > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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