Hi there, Is there any way of setting up RT to permanently CC someone on all correspondance within RT *without* having to manually add them as AdminCC to all tickets?
For example, if one RT users takes ownership of a ticket and replies to the requestor, another RT user will receive all correspondance via e-mail. I know this can be done by adding an e-mail address as AdminCC manually, but I would like this to be done automatically. Any help would be appreciated :) Regards, ---------------------------------------------------------------- Andrew Cote User Support Specialist P\S\L Group Canada ----------------------------------------------------------------- Office: +1.514.938.2600 x2520 www.pslgroup.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
