On Tue, Aug 3, 2010 at 10:25 AM, Andrew Cote <[email protected]> wrote: > Hi there, > > Is there any way of setting up RT to permanently CC someone on all > correspondance within RT *without* having to manually add them as AdminCC to > all tickets? > > For example, if one RT users takes ownership of a ticket and replies to the > requestor, another RT user will receive all correspondance via e-mail. I know > this can be done by adding an e-mail address as AdminCC manually, but I would > like this to be done automatically. > > Any help would be appreciated :) > How about if you created a group which would be the cc for the queue in question (under watchers for said queue)?
> Regards, > > ---------------------------------------------------------------- > Andrew Cote > User Support Specialist > P\S\L Group Canada > ----------------------------------------------------------------- > Office: +1.514.938.2600 x2520 > www.pslgroup.com > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
