Try this: http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject
2010/8/11 Jonathan Rummel <jrum...@imapp.com> > > Hi all, > > All I want to do is assign owner 'jrummel' to a ticket if the word 'Banner' > or 'Tips' appears anywhere in the Subject or Body when the ticket is > created. Can anyone help me out with the code for this please? > > Thanks! > Jonathan > > RT 3.6.5 MySQL > -- > View this message in context: > http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29411576.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!