On Thu, 12 Aug 2010 15:41:33 -0500
Max McGrath <[email protected]> wrote:
Hi all -
Looking to try something on my system -- let me explain.
We have a knowledge base (purchased from Interspire)
that have tons and tons
of articles in to help our users answer their own
questions.
This knowledge base has something known as Active
Response System (ARS).
Basically a system that actively scans a text area for
keywords and will
dynamically show a list of articles it thinks pertains
to your typing.
What it requires is the following in the <head> section
of the page:
<script type="text/javascript">var akbPath =
'[PATH_TO_KB]';</script>
<script type="text/javascript"
src="[PATH_TO_KB]/javascript/ars.js"></script>
<link rel="stylesheet" type="text/css"
href="[PATH_TO_KB]/templates/Classic/Styles.css">
And the following for the text area:
<textarea name="Message" id="Message" class="Field300"
rows="8"
onkeyup="ARS(this.id);"></textarea>
<div id="SearchResults"></div>
I'm hoping I'll be able utilize this for the "Describe
the issue below" text
area in RT -- both for privileged and unprivileged
people. I just can't
seem to find where the HTML is held (or generated) for
the Create.html page.
Any suggestions?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
[email protected]
Hi Max
The html is held in several areas
You will need to copy /opt/rt3/share/html/Elements/header to
/opt/rt3/local/html/Elements/ for the header section
and
/opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for the
body.
hope that helps
regards
Garry
--
Dr Garry Booth
IT Services
Loughborough University
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
