Something like this would be great for V4. Search RTFM and send responses.
Or at least a plugin? From: [email protected] [mailto:[email protected]] On Behalf Of Max McGrath Sent: Friday, August 13, 2010 8:40 AM To: G.Booth Cc: [email protected] Subject: Re: [rt-users] Where is HTML code for Create.html? Thanks Garry - I was able to find everything I asked for! New question: How/where would I fit: <textarea name="Message" id="Message" class="Field300" rows="8" onkeyup="ARS(this.id <http://this.id/> );"></textarea> <div id="SearchResults"></div> into the actual RT code: <tr> <td colspan="6"> <&|/l&>Describe the issue below</&>:<br /> % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' ); % if (exists $ARGS{Content}) { <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> %} % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' ); <br /> </td> </tr> I want to keep the page exactly the same, and not mess up anything with any database interaction -- but I'd love to have this ARS from the knowledge base pop up! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 [email protected] On Fri, Aug 13, 2010 at 2:48 AM, G.Booth <[email protected]> wrote: Hi Max The html is held in several areas You will need to copy /opt/rt3/share/html/Elements/header to /opt/rt3/local/html/Elements/ for the header section and /opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for the body. Hi Max Just to add, the Header file is used by more than just Create.html. If you want your modifcations to only appear in Create.html and not in say Modify.html, change the name of the Header file in /opt/rt3/local/html/Elements to HeaderCreate (or whatever you fancy) and then modify your local Create.html so the first line of code (afer the Best Practical blurb): <& /Elements/Header, now reads <& /Elements/HeaderCreate, regards Garry CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses.
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