On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone <[email protected]>wrote:
> On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote: > > I'm looking to forward a ticket with full transaction history and > attachments to an email > > address. I have tried using the forward button for the ticket (next to > Resolve), however I > > only get the initial ticket creation and the file attachment that was > submitted at that time. > > > > I'm using RT 3.8.8. > > The Forward button at the top of the tickets forwards all > correspondence and attachments. Is it possible that your other > transactions are comments? > > Kevin - Thanks for the quick reply. Yes they are comments. Is it possible to change the behavior of this or achieve the desired results by either changing a value in the config file or creating a Scrip?
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