On Fri, Aug 20, 2010 at 10:40:38AM -0400, Dustin Berube wrote: > On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone > <[1][email protected]> wrote: > > On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote: > > I'm looking to forward a ticket with full transaction history and > attachments to an email > > address. I have tried using the forward button for the ticket (next to > Resolve), however I > > only get the initial ticket creation and the file attachment that was > submitted at that > time. > > > > I'm using RT 3.8.8. > > The Forward button at the top of the tickets forwards all > correspondence and attachments. Is it possible that your other > transactions are comments? > > Kevin - Thanks for the quick reply. > > Yes they are comments. Is it possible to change the behavior of this or > achieve the desired > results by either changing a value in the config file or creating a Scrip?
You'd have to overlay and change the ForwardTicket method in RT::Interface::Email. There are currently no configuration variables for this behavior, and it doesn't involve the Scrip interface. -kevin
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