Kevin,
you were right.
I copied an old generation of our templates, which did not include the mods I
made to adapt to subject tags.
$rtname behaves correctly: to have the subject tag in my tamplates I changed
every instance of {$rtname} to {$Ticket->QueueObj->SubjectTag}.
I am sorry for the confusion!
Bye
Cris
-----Messaggio originale-----
Da: Guadagnino Cristiano
Inviato: Monday, August 30, 2010 9:31 AM
A: '[email protected]'
Oggetto: R: [rt-users] R: mail body: HTML with embedded CSS
Kevin,
I don't really see how could they have an error: I have simply taken my text
templates and put the text (via cut and paste) in between html tags.
Are you sure your client is using the "subject tag" option in their queues?
TIA
Bye
Cris
-----Messaggio originale-----
Da: [email protected]
[mailto:[email protected]] Per conto di Kevin Falcone
Inviato: Friday, August 27, 2010 7:31 PM
A: [email protected]
Oggetto: Re: [rt-users] R: mail body: HTML with embedded CSS
On Fri, Aug 27, 2010 at 09:04:10AM +0200, Guadagnino Cristiano wrote:
> On a related note: we are using the "subject tag" in the configuration
> of queues. If I use the plain text templates the $rtname variable is
> correctly resolved to the subject tag of the originating queue, but if
> I use the html templates that variable is resolved to the name
> globally defined in RT_SiteConfig.pm. Can this be corrected?
Sounds like you have an error in your template, I've deployed HTML templates
for a client where it works fine.
-kevin
RT Training in Washington DC, USA on Oct 25 & 26 2010
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