Jesse, thank you very much for your reply!! I had not realized that the problem was in the curly braces used in CSS syntax!
On a related note: we are using the "subject tag" in the configuration of queues. If I use the plain text templates the $rtname variable is correctly resolved to the subject tag of the originating queue, but if I use the html templates that variable is resolved to the name globally defined in RT_SiteConfig.pm. Can this be corrected? Thank you! Bye Cris -----Messaggio originale----- Da: Jesse Vincent [mailto:je...@bestpractical.com] Inviato: Thursday, August 26, 2010 9:13 PM A: Guadagnino Cristiano Cc: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] mail body: HTML with embedded CSS Text::Template is the perl module RT uses for templates. It uses { and } for template delimiters. http://search.cpan.org/~mjd/Text-Template-1.45/lib/Text/Template.pm should show you how to escape your templates - specifically: http://search.cpan.org/~mjd/Text-Template-1.45/lib/Text/Template.pm#JavaScript RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
