On Fri, Sep 17, 2010 at 08:17:56AM -0700, Jon Davis wrote: > As previously noted, I can manually visit the "log out" URL and that seems > to end the session > in RT's mind, thereby clearing the cache. So is there anyway to get the > logout link back? Or > put one on the dashboard manually?
Hack the Logout element to ignore your configuration changes. Read the wiki for tips on doing that cleanly. -kevin > On Fri, Sep 17, 2010 at 05:39, Kevin Falcone > <[1][email protected]> wrote: > > On Thu, Sep 16, 2010 at 04:30:17PM -0700, Jon Davis wrote: > > Problem: I'm use $WebExternalAuth, with Apache/LDAP. I don't even have > a logout button. If > I > > use a different browser, it shows (of course, since I am in a > different session). If I > wait, > > it will eventually show up. > > Assuming you're doing basic auth with apache, the only way to log out > is by closing your browser. RT can't affect things at that level. > > -kevin > > I have tried manually going to $RT/NoAuth/Logout.html - It shows me a > logout screen, then > > kicks me back to "login", which of course ends with me back in the > app. The cache seems to > be > > cleared, and my queues show up. So I've got a "hack" solution, is > there any way to put the > > logout button back into play, or one manually on the dashboard? > Preferably without having > to > > hack through the guts of RT, because I'd like to not break my > upgradeability. > > > > Thanks for your help! > > -Jon > > > > On Thu, Sep 16, 2010 at 10:32, Kevin Falcone > <[1][2][email protected]> wrote: > > > > On Tue, Sep 14, 2010 at 06:30:20PM -0700, Kenneth Crocker wrote: > > > try clearing the cache from your browser. > > > > This is unlikely to be the problem > > As reported by someone else, the queue list is cached in your session. > > Log out and log back in > > > > -kevin > > > On Tue, Sep 14, 2010 at 6:17 PM, Jon Davis > <[1][2][3][email protected]> wrote: > > > > > > I'm running RT 3.8.7 on Ubuntu 10.04 under apache2 & mod_perl2. I > discovered in my > > > setup/configuration of the Queue's I want... that everything is > being massively cached. > I > > > make changes to the queues, even as far as disabling them... and > nothing happens. > Nothing > > > happens in that I go back to the main page, stab hard-refresh - and > the list doesn't > > change. > > > I can go and restart apache, and the list doesn't change. The ONLY > way I can get them > > > updated is if I go into RT_SiteConfig.pm and change $rtname. But as > soon as I change > that > > > back to the name it should be - it goes back to the old cached list. > Though I will note, > > if > > > I go into Preferences, the "Default Queue" drop down is up to date. > > > > > > I am confused to all hell why this is happening and where this is > coming from. I have > not > > > set anything in RT_SiteConfig relating to cache. I've googled about > and I can find very > > > little relating to RT and caching. I even tried following the > "CleanMasonCache" > > information > > > from the wiki. No dice. If anyone has some pointers, I'd love to > hear it. > > > -Jon > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > > > Last one this year -- Learn how to get the most out of RT! > > > > > > References > > > > > > Visible links > > > 1. mailto:[3][4][email protected] > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > > > Last one this year -- Learn how to get the most out of RT! > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > > Last one this year -- Learn how to get the most out of RT! > > > > References > > > > Visible links > > 1. mailto:[5][email protected] > > 2. mailto:[6][email protected] > > 3. mailto:[7][email protected] > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > > Last one this year -- Learn how to get the most out of RT! > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > References > > Visible links > 1. mailto:[email protected] > 2. mailto:[email protected] > 3. mailto:[email protected] > 4. mailto:[email protected] > 5. mailto:[email protected] > 6. mailto:[email protected] > 7. mailto:[email protected] > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
