WOW !! That's Amazing ...!! I removed it and after service restart it was gone ! ... Its is still there on the /SelfService page . (The CC: field) How do I remove that .
Also is there a way I could remove it system wide .. Thanks Vikas Date: Mon, 20 Sep 2010 11:23:22 -0700 > From: Kenneth Crocker <[email protected]> > To: [email protected] > Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket > creation > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Vikas, > > Yes. We removed AdminCc from the Ticket Create because we use the AdminCc > role as the Queue manager (Queue Watcher) and therefore will get all > notifications needed due to Global scrips and we don't want anyone adding > an > "AdminCc" to any notifications going out. > > You need to create a "local" version of the "Create.html" file (copy > "/opt/rt3/share/html/Ticket/Create.html" to > "/opt/rt3/local/html/Ticket/Create.html") and make your modifications > there. > > Hope this helps. > > Kenn > LBNL > Kind Regards > Vikas Srivastava > Mobile : +91-9999665501 >
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