Vikas, We don't use self-service. Can't help you there. Sorry.
Kenn LBNL On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava < [email protected]> wrote: > WOW !! That's Amazing ...!! > > I removed it and after service restart it was gone ! ... Its is still there > on the /SelfService page . (The CC: field) How do I remove that . > > Also is there a way I could remove it system wide .. > > Thanks > > Vikas > > > Date: Mon, 20 Sep 2010 11:23:22 -0700 >> From: Kenneth Crocker <[email protected]> >> To: [email protected] >> Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket >> creation >> Message-ID: >> <[email protected]> >> Content-Type: text/plain; charset="iso-8859-1" >> >> Vikas, >> >> Yes. We removed AdminCc from the Ticket Create because we use the AdminCc >> role as the Queue manager (Queue Watcher) and therefore will get all >> notifications needed due to Global scrips and we don't want anyone adding >> an >> "AdminCc" to any notifications going out. >> >> You need to create a "local" version of the "Create.html" file (copy >> "/opt/rt3/share/html/Ticket/Create.html" to >> "/opt/rt3/local/html/Ticket/Create.html") and make your modifications >> there. >> >> Hope this helps. >> >> Kenn >> LBNL >> Kind Regards >> Vikas Srivastava >> Mobile : +91-9999665501 >> > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
