Vikas, We don't use self-support so I have no idea. Sorry.
Kenn LBNL On Wed, Sep 22, 2010 at 9:02 AM, Kenneth Crocker <[email protected]> wrote: > Vikas, > > We don't use self-service. Can't help you there. Sorry. > > Kenn > LBNL > > On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava < > [email protected]> wrote: > >> WOW !! That's Amazing ...!! >> >> I removed it and after service restart it was gone ! ... Its is still >> there on the /SelfService page . (The CC: field) How do I remove that . >> >> Also is there a way I could remove it system wide .. >> >> Thanks >> >> Vikas >> >> >> Date: Mon, 20 Sep 2010 11:23:22 -0700 >>> From: Kenneth Crocker <[email protected]> >>> To: [email protected] >>> Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket >>> creation >>> Message-ID: >>> <[email protected]> >>> Content-Type: text/plain; charset="iso-8859-1" >>> >>> Vikas, >>> >>> Yes. We removed AdminCc from the Ticket Create because we use the AdminCc >>> role as the Queue manager (Queue Watcher) and therefore will get all >>> notifications needed due to Global scrips and we don't want anyone adding >>> an >>> "AdminCc" to any notifications going out. >>> >>> You need to create a "local" version of the "Create.html" file (copy >>> "/opt/rt3/share/html/Ticket/Create.html" to >>> "/opt/rt3/local/html/Ticket/Create.html") and make your modifications >>> there. >>> >>> Hope this helps. >>> >>> Kenn >>> LBNL >>> Kind Regards >>> Vikas Srivastava >>> Mobile : +91-9999665501 >>> >> >> >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! >> > >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
