I have had great luck implementing ExternalAuth and having all my users authenticating from AD, but here is where I have a problem. I have a Companywide intranet web site that is used to fill out new user forms and submit them via email to our RT system. The From: field on these emails are filled out with a generic "intranetadmin" email address. Since RT now uses ExternalAuth for usernames this account is not in my AD directory and the email is bounced back.
I have the queue setup for everyone : create ticket yet the email is bounced every time. Is there a specific setting in RT_SiteConfig that I need to set to allow this? Thanks in advance. ---------- Peter Barton
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
