I ended up doing just that. The account had been disabled and renamed and I re-enabled it and returned its rights to RT. I was just worried that when I automate the nightly LDAP updates from my domain it may cause problems with the account.
---------- Peter Barton IESI Corporation Network Manager work.817-632-4000 mobile.817-683-9635 From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: Wednesday, September 22, 2010 5:20 PM To: [email protected] Subject: Re: [rt-users] ExternalAuth and bounced Emails Peter, Have you tried simply adding that email address (some kind of name for ID) as a Privileged user manually? That might work. We use LDAP, but we also allow our production job scheduler to send emails to an RT Queue when a job abends and we have no problems. We manually added a new user with That info to RT as a Privileged user and put that Id into a Group and gave that Group "CreateTicket" rights for those particular Queues. Kenn LBNL On Wed, Sep 22, 2010 at 12:52 PM, Peter Barton <[email protected]> wrote: I have had great luck implementing ExternalAuth and having all my users authenticating from AD, but here is where I have a problem. I have a Companywide intranet web site that is used to fill out new user forms and submit them via email to our RT system. The From: field on these emails are filled out with a generic "intranetadmin" email address. Since RT now uses ExternalAuth for usernames this account is not in my AD directory and the email is bounced back. I have the queue setup for everyone : create ticket yet the email is bounced every time. Is there a specific setting in RT_SiteConfig that I need to set to allow this? Thanks in advance. ---------- Peter Barton RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
