Hi Kenn,
In this scenario even requestor is also getting the duplicate emails. Thanks, Surendra From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: Friday, September 24, 2010 11:05 PM To: [email protected] Subject: Re: [rt-users] Reg ... Duplicate emails receiving from RT Surendra, Lots of possibilities here. You could have the same user as an Owner and Requestor and AdminCc and scrips to send all Those roles/watchers emails. OR you could have them listed as Queue Watchers Cc's and also added them as Cc's at the ticket level. OR someone doing a "Reply" adds them in as Cc's and you have the scrip "Notify Others" enabled. I'd need to know what scrips are running at the Global and Queue level and an example of the "People" listed when you do a reply on a ticket. In other words, I need more info to accurately help you. Kenn LBNL On Fri, Sep 24, 2010 at 8:57 AM, Surendra Adusumilli <[email protected]> wrote: Hi All, Please suggest me how to stop duplicate emails which are receiving from RT. Thanks, Surendra RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
