Surendra, Did you check to see if the Requestor is listed in any other role or as a ticket Cc in the email that created the ticket, etc>
Kenn LBNL On Fri, Sep 24, 2010 at 11:21 AM, Surendra Adusumilli < [email protected]> wrote: > Hi Kenn, > > > > In this scenario even requestor is also getting the duplicate emails. > > > > Thanks, > > Surendra > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Kenneth Crocker > *Sent:* Friday, September 24, 2010 11:05 PM > *To:* [email protected] > *Subject:* Re: [rt-users] Reg ... Duplicate emails receiving from RT > > > > Surendra, > > Lots of possibilities here. You could have the same user as an Owner and > Requestor and AdminCc and scrips to send all Those roles/watchers emails. OR > you could have them listed as Queue Watchers Cc's and also added them as > Cc's at the ticket level. OR someone doing a "Reply" adds them in as Cc's > and you have the scrip "Notify Others" enabled. I'd need to know what scrips > are running at the Global and Queue level and an example of the "People" > listed when you do a reply on a ticket. In other words, I need more info to > accurately help you. > > Kenn > LBNL > > On Fri, Sep 24, 2010 at 8:57 AM, Surendra Adusumilli < > [email protected]> wrote: > > Hi All, > > > > Please suggest me how to stop duplicate emails which are receiving from RT. > > > > Thanks, > > Surendra > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
