Thanks for you replies .. Because of the heavy customisation I have on my production enviroment , its not simple for me to upgrade RT versions, Do you know where the fix have been applied? Which modules/Elements ??
Regards; Roy From: [email protected] [mailto:[email protected]] On Behalf Of Ruslan Zakirov Sent: 12 October 2010 14:50 To: Kenneth Marshall Cc: [email protected]; Raed El-Hames Subject: Re: [rt-users] memory leak after search Hi. Quiet right and that has been fixed in 3.8.8. Regards, Ruslan. From phone. 2010 10 12 17:05 пользователь "Kenneth Marshall" <[email protected]<mailto:[email protected]>> написал: > On Tue, Oct 12, 2010 at 01:58:14PM +0100, Raed El-Hames wrote: >> Hi: >> >> RT-3.8.7 >> Apache2 >> Mysql >> perl5 (revision 5 version 8 subversion 8) >> >> mod_perl2 v2.000004; >> >> DBIx::SearchBuilder v1.56; >> >> DBD::mysql v4.005; >> >> DBI v1.605; >> >> >> >> When a user run a search that returns > 50000 tickets , the search runs fine >> and results back fairly quickly (< 10 seconds). >> >> However if a user subsequently opens a ticket -even a small ticket- , it >> takes a long time to open and an apache process start growing and grows >> further with every click during that session, until the user delete the >> cookie and the apache process have to be killed ... >> >> >> >> I have googled for this issue and could n't find any threads relates to >> this, I have removed all customisations , so I know its any local work done >> here, >> >> Have any one else come across this? And is there a fix?? >> >> Regards; >> Roy > > Hi Roy, > > There was a thread in the mailing list about this issue. Basically > RT pulls a set of information for every ticket that the search returns > when opening one of the searched for tickets. I think this was fixed > in 3.8.8. The only work-around that I recall is "don't do that". :) > I think the thread was about memory use in RT if you want to look > at it. > > Regards, > Ken > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
