You also said you have 5,000,000 users.
Are you running a trouble ticket system for the nation of Switzerland, perhaps, and each living adult gets an account? I'm filing a ticket to the Washington-DC-General queue to request that system for America, but I think I'm going to get wishlisted. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raed El-Hames Sent: Tuesday, October 12, 2010 1:13 PM To: Odhiambo Washington Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] memory leak after search >You must be running one of the biggest RT setups in the world:-) I bet cpan is 10 x bigger .. 2000000 tickets is not really that big, we ‘ve been using rt for many years now, thanks for best practical and the community Roy From: Odhiambo Washington [mailto:odhia...@gmail.com] Sent: 12 October 2010 16:30 To: Raed El-Hames Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] memory leak after search You must be running one of the biggest RT setups in the world:-) You have clearly answered me and cleared my mind. Thanks On Tue, Oct 12, 2010 at 6:20 PM, Raed El-Hames <raed.el-ha...@vialtus.com<mailto:raed.el-ha...@vialtus.com>> wrote: >Nice point you have raised there, but I have a question. >1. Did you conform to RT localization rules from the word go? >2. Are your localizations standard? Yes. As much as possible, whenever I can use a call back I do, but sometimes its not possible I did a fair amount of tinkering with the modules (improve speed etc ) .. I do this by copying the routine in question into _Vendor, but again sometimes the whole module need copying.. >I am asking because you've raised an issue that would bother everyone - that >you've done customizations that have now jailed you into a particular version >of RT. >Perhaps you should have contributed your customizations back to the >developers to see if they could be incorporated into the main branch, aka >giving back to the >community:) Certain customisation only apply to our business rules and the set of permissions and preferences that we apply, a big chunk of my changes to bypass some of the ACL checks , based on who is logged in and what they can see etc and groups they belong to, we have over 1000 priv users and ~5000000 users all together, over 2000000 tickets, so a join to CachedGroupMembers with every query was slowing things. I am not locked to a particular version , I upgrade once a year, but I usually go through most of the code base and evaluate. By the way I do my fair share of contributing back to the rt- list ☺ Hope that helps ; Roy From: Odhiambo Washington [mailto:odhia...@gmail.com<mailto:odhia...@gmail.com>] Sent: 12 October 2010 15:20 To: Raed El-Hames Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] memory leak after search On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames <raed.el-ha...@vialtus.com<mailto:raed.el-ha...@vialtus.com>> wrote: Thanks for you replies .. Because of the heavy customisation I have on my production enviroment , its not simple for me to upgrade RT versions, Do you know where the fix have been applied? Which modules/Elements ?? Nice point you have raised there, but I have a question. 1. Did you conform to RT localization rules from the word go? 2. Are your localizations standard? I am asking because you've raised an issue that would bother everyone - that you've done customizations that have now jailed you into a particular version of RT. Perhaps you should have contributed your customizations back to the developers to see if they could be incorporated into the main branch, aka giving back to the community:) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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