You must be running one of the biggest RT setups in the world:-) You have clearly answered me and cleared my mind.
Thanks On Tue, Oct 12, 2010 at 6:20 PM, Raed El-Hames <raed.el-ha...@vialtus.com>wrote: > >Nice point you have raised there, but I have a question. > > >1. Did you conform to RT localization rules from the word go? > >2. Are your localizations standard? > > > > Yes. As much as possible, whenever I can use a call back I do, but > sometimes its not possible > > I did a fair amount of tinkering with the modules (improve speed etc ) .. I > do this by copying the routine in question into _Vendor, but again sometimes > the whole module need copying.. > > > > > >I am asking because you've raised an issue that would bother everyone - > that you've done customizations that have now jailed you into a particular > version of RT. >Perhaps you should have contributed your customizations back > to the developers to see if they could be incorporated into the main branch, > aka giving back to the >community:) > > > > Certain customisation only apply to our business rules and the set of > permissions and preferences that we apply, a big chunk of my changes to > bypass some of the ACL checks , based on who is logged in and what they can > see etc and groups they belong to, we have over 1000 priv users and ~5000000 > users all together, over 2000000 tickets, so a join to CachedGroupMembers > with every query was slowing things. > > > > I am not locked to a particular version , I upgrade once a year, but I > usually go through most of the code base and evaluate. > > By the way I do my fair share of contributing back to the rt- list J > > > > Hope that helps ; > > > > Roy > > > > *From:* Odhiambo Washington [mailto:odhia...@gmail.com] > *Sent:* 12 October 2010 15:20 > *To:* Raed El-Hames > > *Cc:* rt-users@lists.bestpractical.com > *Subject:* Re: [rt-users] memory leak after search > > > > > > On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames <raed.el-ha...@vialtus.com> > wrote: > > Thanks for you replies .. > > Because of the heavy customisation I have on my production enviroment , its > not simple for me to upgrade RT versions, > > Do you know where the fix have been applied? Which modules/Elements ?? > > > > > Nice point you have raised there, but I have a question. > > 1. Did you conform to RT localization rules from the word go? > 2. Are your localizations standard? > > I am asking because you've raised an issue that would bother everyone - > that you've done customizations that have now jailed you into a particular > version of RT. Perhaps you should have contributed your customizations back > to the developers to see if they could be incorporated into the main branch, > aka giving back to the community:) > > > > -- > Best regards, > Odhiambo WASHINGTON, > Nairobi,KE > +254733744121/+254722743223 > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ > "If you have nothing good to say about someone, just shut up!." > -- Lucky Dube > -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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