Thanks Kenneth, Not sure that's going to do what I want it to. Unless I missed something?
I don't want to update the subject via email, I want to update the subject of the ticket via the GUI when an agent replies or comments on a ticket. cheers Andrew On 14 October 2010 11:12, Kenneth Crocker <[email protected]> wrote: > > Check out CommandByMail. > > On Wed, Oct 13, 2010 at 4:21 PM, Andrew Best <[email protected]> wrote: > >> >> Is it possible to change/update the subject on a ticket when a user >> comments or replies? >> >> At the moment the staff need to go into the ticket basics and update the >> subject manually. It would save them time if they could change/fix the >> subject of a ticket when they are commenting or replying to it. >> > -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic.
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
