Andrew, Then you will have to create a scrip based on Condition: "On Correspond" or "On Comment" and put your modification code in the Custom Action sections.
Kenn LBNL On Wed, Oct 13, 2010 at 7:22 PM, Andrew Best <[email protected]> wrote: > Thanks Kenneth, > > Not sure that's going to do what I want it to. Unless I missed something? > > I don't want to update the subject via email, I want to update the subject > of the ticket via the GUI when an agent replies or comments on a ticket. > > cheers > Andrew > > On 14 October 2010 11:12, Kenneth Crocker <[email protected]> wrote: > >> >> Check out CommandByMail. >> >> On Wed, Oct 13, 2010 at 4:21 PM, Andrew Best <[email protected]> wrote: >> >>> >>> Is it possible to change/update the subject on a ticket when a user >>> comments or replies? >>> >>> At the moment the staff need to go into the ticket basics and update the >>> subject manually. It would save them time if they could change/fix the >>> subject of a ticket when they are commenting or replying to it. >>> >> > -- > Never be afraid to try something new. Remember, amateurs built the ark, and > professionals built the Titanic. > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
