You can also use variables in the URL to the Create.html page. For example rt/Create.html?Queue=3&requestors=some...@somecompany.com&Subject=Somesubject<mailto:rt/Create.html?Queue=3&requestors=some...@somecompany.com&Subject=Somesubject>
We use this to create links on our wiki to create new tickets for specific customers. But now I see that the Subject might cause a problem, I don’t know how to specify it if it contains spaces… /Johan From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mathieu Longtin Sent: den 17 oktober 2010 05:00 To: superj...@gmail.com Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] how to pre-fill fields? If you're coming from another page, you can post the value of the fields you want. Look at share/html/Ticket/Create for the variable names. If you want to put default values, create a callback for Ticket/Create that would fill the required fields. -- Mathieu Longtin 1-514-803-8977 On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <superj...@gmail.com<mailto:superj...@gmail.com>> wrote: I would be interested in seeing your solution, though I don't know if I'd be able to use it. Can't I prefill the fields with a scrip? ------------------------ On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote: > I have a simple php page I use for my users to submit tickets that > utilizes the commandbyemail plugin to set fields like subject, > duedate, priority and to add an admincc. I am not near my office > network, but if you're interested, I can post the page code or > upload it. It supports attachments as well, but I limit them to 2MB > within the php code (which can be changed). > > Let me know if there is interest. > > Joe > > Sent from blackberry > > -----Original Message----- > From: Jason Edgar <superj...@gmail.com<mailto:superj...@gmail.com>> > Sender: > rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com> > Date: Sat, 16 Oct 2010 18:14:30 > To: > <rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>> > Reply-To: superj...@gmail.com<mailto:superj...@gmail.com> > Subject: [rt-users] how to pre-fill fields? > > How do I pre-fill a field(e.g. the subject fill or description > field). .i.e how do I modify RT so that when I click 'new ticket' > the subject or description fill would already have text that I > entered somewhere else? > > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this > year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
