Dear all,
my name is Giuseppe Sollazzo and I work for St George's University of
London. We're exploring RT as a ticketing mechanism for our
Helpdesk&Sysadmin Units and we're pretty happy with it.
However, there's one thing we'd like to do and it's not clear if it's
feasible or not: 'typed' (quick) tickets.
As our helpdesk receives multiple requests relating to shared folders
permissions, e-mail and file recovery, etc..., it would be extremely
useful if the helpdesk could create a quick ticket of a certain type.
Example: "create quick shared drive permission ticket" in which the only
things to specify are drive name and requestors.
Even more simply, we need a one-click ticket creation of a certain type,
mostly for service checks. E.g. "check nfs", "check quota", etc...
Has anyone implemented anything similar?
Thanks and best regards,
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: [email protected]
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
