On 11/2/10 1:18 PM, Scott Benson wrote:
Is it possible to have a ticket created when I forward a personal
email in to RT, but have it search for the
"From: Joe Schmoe <[email protected]>"
Set [email protected] as the requester, set the subject of the ticket to
the original subject w/o the fwd?
Also possibly email the requester letting them know they should email
into a certain email to request work be done. Not sure if this is a
feature that is already implemented some where but I can't seem to
find any information on it.
I just realized that the "From:" comment isn't that helpful, but have a
way to find who the email originally came from, and set that as the
requester.
--
Scott
