Scott, You could forward the email to an RT Queue address and set those fields via CommandByMail using cut & paste.
Kenn LBNL On Tue, Nov 2, 2010 at 1:21 PM, Scott Benson <[email protected]>wrote: > On 11/2/10 1:18 PM, Scott Benson wrote: > >> Is it possible to have a ticket created when I forward a personal email in >> to RT, but have it search for the >> "From: Joe Schmoe <[email protected]>" >> >> Set [email protected] as the requester, set the subject of the ticket to the >> original subject w/o the fwd? >> Also possibly email the requester letting them know they should email into >> a certain email to request work be done. Not sure if this is a feature >> that is already implemented some where but I can't seem to find any >> information on it. >> >> I just realized that the "From:" comment isn't that helpful, but have a > way to find who the email originally came from, and set that as the > requester. > > -- > Scott > >
